Shipping policy

Order Processing:

We aim to offer fast, reliable shipping and clear communication. Please review our shipping policy below to understand how orders are processed and delivered.

Please be aware that certain factors could influence processing times, such as incomplete payment, insufficient address information, or high demand during certain seasons. In these instances, we will reach out to customers via email before proceeding with the order to ensure a successful delivery.

Shipping Time:

Our shipping time is generally 7-10 business days for the United States and 10-14 business days for International Countries.

There are some factors affecting shipping that are beyond our control, including:

- Weather conditions

- Holiday seasons

- Errors by the shipping company

Despite our limited control over these variables, we will make every effort to keep you informed using all available information at our disposal.

Shipping Costs:

We offer flat-rate shipping:
    United States: $6.99
    International: $9.99
Shipping costs are displayed at checkout before you complete your purchase.
Occasionally, we may run free shipping promotions, which will be clearly stated on the product page or during checkout.

Tracking Information:

Once your order ships, you will receive a tracking number via email.
Please allow 24–72 hours for tracking updates to appear after shipment. Limited tracking movement early in transit is normal.

Split Shipments:

If your order includes multiple items, items may ship separately to ensure faster delivery. If this occurs, you will receive multiple tracking numbers.

International Shipping & Customs:

For international orders:
Customs duties, taxes, or import fees (if applicable) are the responsibility of the
customer. Customs processing times vary by country and may cause delays beyond our control.

Incorrect Address Disclaimer:

Please ensure your shipping address is accurate and complete at checkout.
We are not responsible for delivery issues caused by incorrect or incomplete addresses. If an order is returned due to an address error, reshipping fees may apply.

Delayed or Lost Packages:

If your order appears delayed:
Please allow the full estimated delivery window before contacting support.
Most delayed packages arrive shortly after the estimated time frame.
If a package is confirmed lost by the carrier, please contact us and we will assist you.

Taxes and Duties:

Please note that placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, kindly get in touch with your country's customs office.

Important: Brooks Dane cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities, and we lack control in this matter.

Order Cancellation:

If you wish to cancel an order after payment, please contact us, and we will endeavor to assist you. However, we cannot guarantee cancellation due to orders being swiftly forwarded to the warehouse. If processing or shipping has already taken place, we are regrettably unable to cancel the order, requiring you to initiate a product return.